Privacy Policy

Effective Date: June 29, 2025

Alserva Votum GeneTrak is committed to protecting your privacy and safeguarding your personal and genetic information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or website.

1. Information We Collect

• Personal information (name, date of birth, contact details, government-issued identification)
• Health and genetic information provided during testing
• Payment and billing information
• Website usage data (IP address, browser type, usage patterns)

2. How We Use Your Information

• To provide, process, and improve our DNA testing services
• To communicate with you about appointments, results, and service updates
• To fulfill legal, regulatory, and contractual obligations
• For internal quality control and research (anonymized data only)

3. Information Sharing and Disclosure

• We do not sell or rent your personal or genetic information to third parties.
• We share your information only with accredited laboratories, legal authorities (when required), and as necessary to provide our services.
• Results are released only to those authorized by you at the time of consent.

4. Data Security

• We use industry-standard physical, technical, and administrative safeguards to protect your information.
• All sensitive data is encrypted during storage and transmission.

5. Your Rights

• You may request access to, correction, or deflection of your personal information at any time, subject to legal and contractual restrictions.
• You may withdraw consent for future use of your data, except as required to complete ongoing or legally mandated services.

6. Retention

• We retain your information only as long as necessary to fulfill the purposes described or as required by law.

7. Children’s Privacy

• We do not knowingly collect information form children under 13 without parental or legal guardian consent.

8. Changes to this Policy

• We reserve the right to update this Privacy Policy at any time. Charges will be posted on our website and are effective as of the date posted.

9. Contact Us