Privacy Policy

Effective Date: June 29, 2025

 

Alserva Votum GeneTrak is committed to protecting your privacy and safeguarding your personal and genetic information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or website.

1. Information We Collect

  • Personal information (name, date of birth, contact details, government-issued identification)
  • Health and genetic information provided during testing
  • Payment and billing information
  • Website usage data (IP address, browser type, usage patterns)

2. How We Use Your Information

  • To provide, process, and improve our DNA testing services
  • To communicate with you about appointments, results, and service updates
  • To fulfill legal, regulatory, and contractual obligations
  • For internal quality control and research (anonymized data only)

3. Information Sharing and Disclosure

  • We do not sell or rent your personal or genetic information to third parties.
  • We share your information only with accredited laboratories, legal authorities (when required), and as necessary to provide our services.
  • Results are released only to those authorized by you at the time of consent.

4. Data Security

  • We use industry-standard physical, technical, and administrative safeguards to protect your information.
  • All sensitive data is encrypted during storage and transmission.

5. Data Sharing

  •  Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

6. Messaging Terms and Conditions

  • By providing your phone number and agreeing to receive texts, you consent to receive text messages from Alserva Votum GeneTrak , from 855-257-3782 regarding account notifications, delivery notifications, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 855-257-3782 or info@avgenetrak.com. Mobile opt-in information is never shared with third parties.

7. Retention

  • We retain your information only as long as necessary to fulfill the purposes described or as required by law.

8. Children’s Privacy

  • We do not knowingly collect information form children under 13 without parental or legal guardian consent.

9. Changes to this Policy

  • We reserve the right to update this Privacy Policy at any time. Charges will be posted on our website and are effective as of the date posted.

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